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We Thrive on Your Constructive Feedback!

After each boot camp session, we send out a camper survey. We know there is always room to improve our offering to you and YOU are the best at telling how we can do that.  We love your praises and feel flattered and honored at how generous your comments are. We love compliments, don’t get me wrong, those reinforce what we are doing right.

But we THRIVE on honesty and constructive feedback! Recently we received a few critiques that we thought would make sense to respond to so you KNOW we truly do listen to what you say and react accordingly. And sometimes we are able to use it as an educational opportunity as well.

Read below to see what I mean:

1)…”I feel we did waste time at the beginning of class going over all the exercises at different stations”...We agree, there is no standing around in boot camp. But sometimes it is necessary to review new exercises or exercises we may have not done for awhile for camper safety and effective muscle fiber recruitment. Our goal is to always keep things moving and we do a pretty good job at that but every so often the pace may slow down just a bit when we need to give more instruction for safety and form.

2) …”Sometimes felt like we were doing the same things day after day, mostly in the warm-ups and cool down phases”...One of the many unique aspects of Milwaukee Adventure Boot Camp is the variety of each day where no two days are ever the same.  As coaches and personal trainers, there are only so many corrective, joint and muscle specific exercises and stretches that we MUST use in order to prepare all campers sufficiently for the upcoming workout and cool down segments. Because of this, it may seem like we repeat certain warmups, stretches or cool down moves. We are constantly researching and learning the latest training techniques and will always implement those as much as possible but there are also some really super tried and true stretches and warmup protocols that are just too specific for us NOT to use regularly. Camper safety first!

3) …”Class size was way to big…for the price of a personal trainer, a class size of 40-50 is too big”…Our goal is to make sure that our campers have the advantage of working with both certified personal trainers as well as certified boot camp coaches and that they are always working out in a safe environment.  Our goal is not to replicate a personal training session but to offer a large group workout session, with effective personal training-like protocols. This is another unique offering that we pride ourselves in and use to promote our service. Certified boot camp coaches have been trained not just in body biomechanics but also in group class organization and camper safety technique. This is another unique offering that we pride ourselves in and use to promote our service. Certified boot camp coaches have been trained not just in body biomechanics but also in group class organization and camper safety protocols. We have over 75% camper retention which allows the coaches to glance at and verbally reinforce the correct form of repeat campers while really honing on the form of those that need more specific help. The going personal trainer rate is anywhere from $45-$125 per session. For less than $20 per session, campers have the advantage of having one qualified and experienced coach per every 20- 30 campers. This has been a very successful offering for the ABC business model as well as a super economic way for campers to have the best of both worlds.

PLEASE keep sending us your feedback, we use it to continually offer you the best boot camp experience possible!
~Coach Catherine

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